Last Updated: 15 May, 2025
2.1 Information We Collect
Personal Data: Name, date of birth, passport details, academic records.
Contact Information: Email, phone number, address.
Financial Data: Payment receipts (processed via secure gateways like Paystack/Flutterwave).
Technical Data: IP address, browser type, cookies (for website analytics).
2.2 How We Use Your Data
Purpose Data Used
University Applications Academic records, passport
Visa Processing Financial statements, travel history
Communication Email, phone number
Marketing (opt-out available) Email, interests
2.3 Data Sharing & Third Parties
We may share data with:
Partner Universities (for admission processing).
Immigration Authorities (for visa applications).
Payment Processors (strictly for transaction purposes).
We never sell your data.
2.4 Data Security Measures
Encryption: SSL-secured databases.
Access Control: Only authorized staff handle sensitive data.
Retention Period: Documents are stored for 5 years (or as required by law).
2.5 Your Rights
Access: Request a copy of your data.
Correction: Update inaccurate information.
Deletion: Request removal (where legally permissible).
Opt-Out: Unsubscribe from marketing emails.
2.6 Cookies & Tracking
We use:
Necessary Cookies (for website functionality).
Analytics Cookies (Google Analytics, anonymized).
3. Business Policy
3.1 Ethical Guidelines
No False Promises: We do not guarantee admissions or visas.
Transparent Pricing: All fees disclosed upfront.
Conflict of Interest: Staff may not accept bribes or commissions from universities.
3.2 Scholarship Policy
We identify eligible scholarships but do not influence selection committees.
Clients must meet deadlines and submit required essays/interviews.
3.3 Complaint Handling
Step 1: Email [support@denovaedulink.com] with details.
Step 2: Investigation within 7 business days.
Step 3: Resolution or compensation (if Denova is at fault).
3.4 Policy Updates
Revised policies will be posted on [www.denovaedulink.com/terms].
Clients will be notified via email for major changes.
Contact Us
Denova EduLink
No.268 Lawan Dambazau Road, Kano, Nigeria
+234 816 485 7660 | +234 906 052 2423
[legal@denovaedulink.com]